Question1: May I know what kind of payment do you accept?
Answer :
Credit or debit cards, and other digital payment are supported in our online store.
  • Credit or debit cards: VISA, American Express, Discover, JCB and Diners Club.
  • Digital payment: PayPal.
  • We apologize for not accepting checks or money transfer.
Question2: What’s your delivery policy?
Answer :
Calmmax provide fast and free shipping with the UPS & FedEX & FBA when you buy any product. Your order will be handled within 24 hours of receiving cleared payment in business day. When you place an order on the Calmmax website, we will email you with the tracking number of your order. Please make sure your email address is correct.
Question3: What's the package of your trampoline?
Answer :
Our package is solid paper box, it's specially made for express delivery purposes.
Question4: How do I use this after receiving it?
Answer :
Please refer to our manual guidance, which is attached with the trampoline in the package. Install it step by step, and please do not skip any steps to avoid any dangerous things happening.
Question5: How to return and get a refund?
Answer :
1. You can begin the return or exchange process online by filling out a form at You can always reach out to our support team for assistance via email, phone or chat.
2. After you complete the online form or speak to our support team. Please allow two business days for a response from our returns department regarding your specific return claim.
3. Once we confirm your return request, we will send an email to you with the detailed address information so you can send back the package.
4. All refunds will be credited to the original form of payment within 2 business days of receiving the return into our warehouse & QC check. Please understand that we can’t be responsible for cost to ship the items back.
Question6: Where can I submit complaints about the package?
Answer :
We are so sorry about the unpleasant experience, and we apologize for it. We always do proper package before it's shipped, however, there might still be some defects occurring during transit, which we have done our best to avoid. If you need a new package, please contact our customer service within 24 hours of receipt, we will send you a new one ASAP.
Question7: Any tips to maintain the trampoline?
Answer :
We suggest that you do not use it under rainy weather conditions, since the raindrop might corrode the galvanized paint of steel frame and accelerate the speed of rust. Also, it's better to store it in your warehouse, so it can be protected from sunlight for long time against color fading.
Question8: Can I get rewards or discounts by recommending your products to my friends?
Answer :
Surely it's quite welcome that you could recommend our product to your relatives or friends. We have different plans for discount: if you are going to re-purchase by yourself, we'd love to offer 10% off to you as a discount. If you want to recommend it to other people, we'd love to reward you by transferring money via PayPal. You can get 5% of the total order value.
Question9: When can we expect promotions in your store?
Answer :
Usually, our plans for promotions each year are available on marvelous festivals, like Thanksgiving Day, Black Friday and Christmas. Back then, we will be sending coupons in advance, which can be applied to all of the products in our store.
We will offer promotions in certain coupons providing website from time to time, and we will notify in the home page if we do.
Question10: I want to try firstly with a sample, how can I get one?
Answer :
Sample request is welcome for sure, but you have to contact our customer service firstly to tell us your needs. After receiving your request, we will analyze if you are qualified to get the free sample for trial since we have set certain rules for it. Usually, distributors and wholesalers, who are in great need of sales quantity, can easily get our sample.